SM&P Utility Resources, Inc.

A subsidiary of Laclede Gas, SM&P provides a vital service to utility companies: locating gas, electric and other utility pipelines in the ground, so construction crews can avoid them when digging. Clearly, accuracy and quality are key in such important work. The issue: high turnover in the field sales force responsible for performing this service. Cohesion’s solution: Develop and launch an internal quality control program that clearly sets expectations and the rewards for achieving them. Today, ‘Quality. Safety. Productivity. And On-Time Performance’ are hallmarks of SM&P’s industry leadership.